Distribution
of system versions
Grupo Boticário
2024
4 months
Data and Integrations
Product Design
contexto
The update of the systems was done manually and in a decentralized manner.
4 employees from a specific team were responsible for 5 different systems. With the increase in updates and the number of franchises, the process became complex and difficult to control, as various tools such as control cards, spreadsheets, and a rudimentary technical solution were used. Moreover, the communication flow was considered challenging, as it was spread across various communication channels without a central point for consultation and monitoring.
A prototype had already been created and tested in 2022, but the project has been constantly halted since then due to the lack of data and security regarding what was resolved in the current context.
problemas
The manual nature of the process generated errors and failures, causing losses to the company and the end customers.
The teams were overwhelmed and with the arrival of possible new systems they could collapse.
A communication and the tracking of updates were difficult due to the dispersion of information.
processo completo
Discover
General data review
Entrevista
Document analysis
Benchmark
Blueprint as is
Define
Proposta de valor
Mapa
de possibilidades
User stories
Blueprint to be
Faseamento para entrega
Developer
Naming dynamics
Informação e interação
Prototipação colaborativa
Design Critique
Deliver
Tagueamento GA
Handoff
Design Review
processo de descoberta
At the beginning of this discovery, I noticed a strong interest from other stakeholders in implementing the solution according to the initial prototype. However, I, the Product Manager, and the Tech Manager had doubts about its applicability to the current context. Therefore, I suggested that we conduct a thorough validation, using all the existing documentation.
After the review, we concluded that the proposed solution did not generate significant value for users in terms of design, product, or technology. With that, I decided to follow a complete discovery process, delving into the particularities of each individual and exploring whether it was possible to identify opportunities beyond the problems and contexts presented by the business.
consolidation of results
The update was carried out differently for each product and user.
We identified that each user performed the update service in a distinct manner, depending on the system and their own habits. They used more than six communication channels to inform other stakeholders about each stage of the process. Additionally, there was a monthly demand to update more than 2,000 systems in stores, and the manual nature of this process generated a high volume of complaints. Monthly, more than three spreadsheets were created to manage the process, which occurred at night and did not provide clear visibility into the success or failures of the service.
definitions
Through the discoveries and value propositions, we realized that the flow would take a long time for development. For this reason, I initiated a dynamic with the triad called the Map of possibilities, we checked the functions at each stage of the project, where we considered both the resources of the platform used and the operations that the user can perform for the team's capacity.
With this, we concluded with the dynamic that the delivery would be phased in 3 stages.
Step 1
Enable access to update data within the current flow, since there was no visibility solely through the support team.
Step 2
Enable the creation and management of update packages, giving autonomy to the team responsible for customizing the groups of systems to be updated.
Step 3
Enable pausing, stopping, and rolling back system updates.
solução
Distributor and manager
of system versions
The administrator and distributor of versions of the systems for the branches and establishments.
Web
SSO
Internal
1st to adopt the Design System
Create update packages progressively
Creation of store packages to be updated
in a staggered manner
in pilots and waves.
Schedule system updates in advance
With the calendar view, it is possible to schedule update packages in advance.
Access the progress of the update in real time
Access the progress
of the real-time update
generally and individually
by franchises and stores.
Export reports for control
Export customized reports for dissemination and control, in the formats
PDF and CSV.
Update within the ideal period
During freezing intervals or holidays, we send notifications to reduce potential incidents through synchronization.
Receive information via the Bot on Slack
Receive real-time information about the
update process on your Slack.
impactos e ganhos
Saving time and resources, allowing the team to focus on strategic tasks.
Elimination of Ctrl C+V and efficient communication of the steps via exportable spreadsheets and bot on Slack.
Monitoring the status of updates, reducing the need for interventions and remote access, which hindered the operation of the franchises.
Quick identification of the causes of problems, minimizing downtime and the impact on store operations.
Centralized and automated management, eliminating the need for spreadsheets and reducing the possibility of errors.
Increased scalability, the solution adapts to the growth of the company and the increase in the volume of updates and systems.
Data-driven decision making, access to real-time statuses and logs provides valuable information for strategic decision making.
feedbacks
Juliana
@juliana.c
"It's the same as what we do today, but with the ease of already having store information and status control. We do everything manually today on spreadsheets, exporting various reports every day. The system does exactly what we do today in an automated way, very cool."
Marina
@marianaeu
"It's the same as what we do today, but with the ease of already having store information and status control. We do everything manually today on spreadsheets, exporting various reports every day. The system does exactly what we do today in an automated way, very cool."
João
@joão.cei
"It's the same as what we do today, but with the ease of already having store information and status control. We do everything manually today on spreadsheets, exporting various reports every day. The system does exactly what we do today in an automated way, very cool."
Let's talk?